Today was the first day since arriving in Nashville that we did not go to the Spring Hill Call Center. You’d think that would offer us a break, a time to get some rest, but we both awoke before our intended time with our minds going at top speed! There was so much to think about, so much to see, so much to do. We worked the blog, photos, internet, and e-mail until mid-afternoon, when we went to the mega-gym for a workout and the store for some groceries. Debbie joined Terri and Kathy for a movie in the evening while I continued to work on the blog and get thoughts organized for next week. Today, Debbie said, "I have always said that if I ever had kids I would want them to come out as teenagers. Working with the hopeline is perfect."
The ministry's web-based technology allows coaches to work from their homes, whether they be in Tennessee or, say, Marlborough, Massachusetts. Terri Henry manages the remote hope coaches as well as the Spring Hill Call Center, so she is our manager. Debbie and I can both tell you from personal experience that Terri is very patient and good at what she does. Even in a job that places a high emphasis on technology, Terri's compassion for the callers shines through. In fact, it was Terri's skill and compassion in handling a suicidal caller when we toured the facility two years ago that first moved Debbie to become a hope coach. From my perspective, Terri has offered great ideas on specific chats to move the dialogue to a positive outcome. Her suggestions teach the coach to rely on the software and other resources at his fingertips. We think this video will provide a glimpse of her heart for youth in crisis.
We are excited about tomorrow as we will be working the hopeline during the live broadcast. We will also be spending some time in the studio. To prepare everyone for the show, here is Jeremy Gover, aka Jeremy the Sound Guy!
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